Exeze Rider Waterproof MP3 Player
This can happen if the MP3 player has not been removed correctly using the safely remove hardware function of your operating system.
To fix this problem sometimes a reboot of your computer is enough. If a reboot does not work you will need to format the MP3 player using the file system FAT (FAT16 or FAT32) – follow the standard procedure for formatting of USB drives on your operating system. Note that all data previously stored on the MP3 player will be lost during a format.
Yes, you can reset your MP3 player by pressing the reset button for 10 seconds.
- Before first use you will need to turn the earbuds 90° to the earloops,
- fit the earloops around your ears with the cable to the back of the ear,
- insert the earbuds into your ears.
The best way to secure the MP3 player is to attach it to the strap of a pair of swimming goggles or to the shoulder of a swimming suite. To avoid drag which may pull the earphones out of your ears please tuck the earphone cable under the swimming goggle strap.
Yes, contact Exeze Support. We ship spare parts to all countries where our MP3 players are sold.
The Exeze Rider MP3 player is compatible with all versions of Mac OS X, all recent versions of Windows and Linux. There is no need to install any special drivers or apps as the Exeze Rider behaves like a standard USB drive when connected to a computer.
- Connect the Exeze Rider to the computer using the included USB cable. Once connected then the Exeze Rider should show up as an external drive that can be located using Explorer on Windows or Finder on Mac.
- Locate your MP3 files.
- Drag the MP3 files onto the Exeze Rider external drive.
If you are using iTunes then you can drag your files directly from the iTunes window onto the Exeze Rider external drive, however this requires that your files are in MP3 format. If you want to know how to convert your files to MP3 format in iTunes then follow Apple's support article HT204310: https://support.apple.com/en-us/HT204310.
If you purchased your music in iTunes they are likely copy protected and will need converting since Apple are using their own proprietary music format. The same applies if you copied the music into iTunes from your own CD's. Luckily it is easy to convert the music into MP3 format in a few steps. If you are using iTunes you can convert your files to MP3 format following Apple's support article HT204310 https://support.apple.com/en-us/HT204310.
The Exeze Rider MP3 player does not have support for playlists like they exist in e.g. iTunes, but the way it works in short is that it plays the files in the order they were copied onto the MP3 player.
The playlists on the Exeze Rider MP3 player works as follows:
- If the audio files on the MP3 player are stored without using any folders then the audio files are played in the order they were copied onto the MP3 player.
- If the audio files are stored in folders then the MP3 player plays the audio files within each folder in the order they were copied onto the MP3 player.
- Once all the files in a folder have been played, the audio files in the next folder are played.
- The folders are played in the order the folders were created.
When you turn on the Exeze Rider MP3 player then the MP3 player continues playing where it was when you turned it off. However, if the battery runs out or if the files on the MP3 player are changed then it may start from the beginning.
If there are no playable files stored on the Exeze Rider then it will shut itself off automatically. Also, if the earphones are not inserted properly then the Exeze Rider will also shut itself off automatically.
Please make sure that the audio files are in MP3 format without any copy protection, and that the earphones are fully inserted into the earphone jack. Then firmly press and hold the play button for a few seconds until the indicator light comes on.
The possible reasons for this are:
- The MP3 player is not turned on - if the LED near the on/off button lights up then it is turned on,
- the volume has been turned down - turn it up by pressing and holding the + button firmly a couple of seconds,
- the earphones have not been inserted properly - please make sure the earphones have been inserted firmly into the MP3 player unit,
- the music files are not in MP3 format - please make sure they are in MP3 format and does not have any copy protection (DRM),
- the earphones or the MP3 player is broken.
The problem we hear about the most is that the music files are not in MP3 format, and since most of our customers appear to be using iTunes I am including details of how to convert the music to MP3 format in iTunes.
If you purchased your music in iTunes they are likely copy protected and will need converting since Apple are using their own proprietary music format. The same applies if you copied the music into iTunes from your own CD's. Luckily it is easy to convert the music to MP3 format in a few steps.
If you are using iTunes as most of our customers seem to do then to convert your files to MP3 format follow Apple's support article HT204310: https://support.apple.com/en-us/HT204310.
If the MP3 player has attempted to play a file which is not in MP3 format it can sometimes lock up and then it may have to be reset to start working again. Reset the MP3 player by pressing and holding the Reset button for 10 seconds (this resets the MP3 player processor only, it does not erase any data stored on the MP3 player).
If you are using iTunes then this is achieved by following the instructions in Apple's support article HT204310, multiple files can be converted at the same time: https://support.apple.com/en-us/HT204310.
There are many other audio processing software solutions that can convert multiple files at a time, an Internet search using the keywords "MP3 converter comparison" will provide many options.
Please contact Exeze Support, we will do our best to solve any problem and answer any question you may have.